Terms & Condition
TRADEMARK
Compass trademarks displayed on this Website are trademarks or registered trademarks of Compass in the Republic of Indonesia and internationally. All use prohibited.
TERMS OF SALES
- Our official website sepatucompass.com caters only for International purchases (Not for Indonesia). Purchases in Indonesia can be made from Compass' Official Store or Official Retailers.
- The product prices displayed on the website are in local currency (IDR) and inclusive of Value-Added Tax (VAT).
- Payment Method is via credit card (Mastercard and Visa).
- Shipping Rates are calculated before checkout. The exact Shipping Rates depend on the country the product is being delivered to.
- All International purchases will be delivered by DHL EXPRESS.
- For all inquiries regarding international transactions/website purchases, please email info@sepatucompass.com.
RETURNS
Defective Products
- Please have video recording of oneself unboxing the package and inspecting the product.
- Should there be a defect or inconsistency with the order placed, please email info@sepatucompass.com within 1x 24 hours of receiving product.
- If the claim is justified, we will organise an exchange or refund.
- Delivery cost of Defect-based Returns will covered by Compass.
NON-DEFECTIVE PRODUCTS
- We do not provide refunds for products that have NO defective or flawed issues.
- Exchange of size can only be made within one (1) size range and of the same Model ordered.
- Should the Model/size requested is not available, Compass has the right to offer a different Model that is of the same retail price.
- Delivery cost of Exchange-based Returns will be covered by the Customer.
- Request for Exchange must be made within 1x24 hours of receiving product. Please email info@sepatucompass.com.